International Voice Agent

Location

Mumbai | India

Job description

Overview:

The International Voice Agent plays a crucial role in providing highquality customer service and support to international clients. This position is essential in maintaining positive customer relationships and ensuring smooth communication across language barriers.

Key Responsibilities:

• Handle inbound and outbound international calls with professionalism and courtesy
• Assist international customers with product inquiries issues and support
• Conduct language interpretation and translation as needed
• Provide timely and accurate information to customers
• Resolve customer complaints and escalate complex issues to the appropriate channels
• Ensure adherence to international call handling and data protection regulations
• Collaborate with crossfunctional teams to address customer needs and improve service quality
• Utilize CRM systems to maintain customer records and documentation
• Participate in ongoing training and development programs to enhance language and communication skills
• Contribute to team meetings and share insights on improving international customer experience
• Stay updated on product knowledge company policies and industry trends
• Adhere to performance metrics and service level agreements
• Handle challenging and sensitive customer interactions with empathy and professionalism
• Attend to other duties as assigned by the management

Required Qualifications:

• Fluency in English language
• Prior experience in international call center environment
• Excellent verbal and written communication skills
• Strong cultural awareness and sensitivity to diverse customer needs
• Ability to multitask and prioritize in a fastpaced dynamic work environment
• Problemsolving and conflict resolution skills
• Knowledge of international call center practices and protocols
• Familiarity with CRM systems and call center technology
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Calm and patient attitude when handling highstress situations
• Commitment to delivering exceptional service and exceeding customer expectations

customer service,fluent english skills - ability to speak, read & write,effective communication,organizational and time management skills,problem-solving,fluency in english language,knowledge of international call center practices,language interpretation and translation,crm systems and call center technology,time management,problem-solving and conflict resolution skills,multilingual skills,verbal and written communication skills

Job tags

Salary