Portfolio Manager-Credit Card
Location
Mumbai | India
Job description
Role/ Job Title: Portfolio Manager - Credit Cards
Function/ Department: Credit Cards
Job Purpose:
The position will be responsible for managing organic portfolio actions for the segment, managing spends and customer lifecycle management along with portfolio, BIU and marketing team
Roles & Responsibilities:
- Managing product positioning, work on increasing card spends/drive regular customer engagements
- Complete ownership of customer portfolio p&l metrics including spends, cross-sell and book growth
- Tracking and optimizing the segment activation & usage for better profitability
- Work closely with portfolio team for all portfolio & cross-sell related actions for millennial segment
- Lead interactions with marketing & campaign team to keep creating novel portfolio & customer engagement campaigns
- Formalize program calendar to drive strategic activities planned for the segment
- Key KRAs - Segment Spends, Revolve, Monthly Activity & Early activation
- Key Stakeholders - Portfolio, BIU, HPE, customer service
- Build strong relations with internal & external stakeholders
- Align closely with Customer Service to build and maintain a strong customer experience
- Evaluate & drive promotional plans to ensure that they are consistent with product line and segment's strategic objective
- Positive, collaborative attitude, Prolific communicator
- Ability to evaluate potential business opportunities, structure the team's thinking, and reach insightful answers
- Experience in managing multiple cross-functional opportunities and projects in parallel
- Ambitious team player with the ability to manage the internal & external partner's requirements and tasks in time sensitive situations
Education Qualification :
Graduation: Any Graduate
Post-Graduation: - MBA/PGDM
Experience :5 to 10 years of experience
Job tags
Salary
