This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
What you will do
1st Level Alarm Monitoring
1st Level Fault Management/ Troubleshooting
Monitor network and servers
Event management
Incident management
Remote site access control
Legal request execution
Billing operations
Assurance support activities
You will bring
Knowledge sharing collaboration skills.
Problem solving creative thinking.
Ericsson knowledge.
Delivering results meeting customer expectations
Working with people.
Manage instructions procedures.
Applying expertise technology.
Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
