Customer Support Specialist

Pazcare

Location

Bangalore | India

Job description

Roles & Responsibilities :

Help employees use their health insurance and health benefits in the most seamless way possible
Develop a deep level of understanding and knowledge of the entire product, systems and processes
Address queries regarding the product and service in a timely and accurate way via phone, email or chat
Meet response time for queries in support
Coordinate with insurance partners for resolution/clarifications if needed
Interact with internal and external teams to ensure quick resolution of customer issues
Drive 100% customer retention by delivering extraordinary experience

Experience and Qualifications

At least 2 years of experience in customer service/support on voice/chat/email
Great command of English (both oral and written)
Comfortable using modern tools like Cloud telephony, Slack, Freshworks
Ideally worked at a startup

Job tags

Salary