Technical Sales Support Engineer
Location
Mumbai | India
Job description
Main Duties and Responsibilities:
Pre-Sales
- Conduct quality product training and technical guidance to customer to resolve technical problems.
- Build quality relationship with customers and managers.
- Provide in house technical support to sales staff.
- Leading the design of the program for the customer.
- Constantly collect and feedback on customers and market’s demand toward company’s products.
- Product related testing as per customer application requirement.
After-Sales
- After-sales technical support. (training, maintenance, hands-on repair, remote support)
- Feedback product related issues to research and development personnel for improvement.
- Summarize issues and organize them into technical questions on reporting.
- Develop and produce quality guidelines materials as per customer requirement.
Non-technical requirements:
- Good written and spoken communication skills.
- Support focus mind, capable to solve / simplify customer challenges.
- Willing to learn and patience when dealing with tight timelines.
- Good analytic thinking and ability of solving the technical problems.
- Be friendly, energetic, passionate independently.
Job requirement:
- Candidate must possess at least Diploma/Bachelor’s Degree in Software/Electronics/Electrical Engineering or equivalent is required.
- Technical competency in android POS or any relevant experience will be bonus.
- Must understand coding logic and willing to be hands on.
Job tags
Salary
