Concentrix
Location
Gurgaon | India
Job description
Job Title:
Sr. Advisor I, Technical SupportJob Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
Oversee daily operations, ensuring timely issue resolution.
Provide technical expertise in complex problem-solving scenarios.
Technical Support to the team
Technical reviews on cases
Should be able to conduct triages/trainings to upskill new hires and existing resources
Will be responsible to create a technical bench strength within the team
Should be able to collaborate within LOBs/PODs in collaboration scenarios
Should be able to interact and host discussions with Client(PTA's)
Will be responsible to review and update training curriculum
Should be able to take high visibility and complex escalations
Should be able to audit sample cases for compliance check (Timely Closures, Follow ups etc.)
Key skills & knowledge:
Extensive experience in Active Directory support and administration.
Experience on ADCS, ADFS.
Should be SME on Kerberos, Group Policy, User Logon, AD Performance.
Proven leadership skills in a technical support environment.
Strong knowledge of Windows Server operating systems.
Excellent communication and interpersonal skills.
Ability to analyze and troubleshoot AD-related issues efficiently.
Education - Graduate
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Gurugram DLF Infinity Towers BLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
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