L1 international roaming and interconnects engineer
The Product Guys
Location
Bangalore | India
Job description
You will play a vital role in ensuring seamless international roaming services for our customers
You will be responsible for troubleshooting, monitoring, and resolving issues related to international roaming services to maintain high service quality and customer satisfaction
Your typical day will be network auditing, change management and change implementation, SLA management, L1 support, advanced troubleshooting, VIP complaints handling
Requirements
Responsible for the day-to-day operation and support of international roaming services, including voice, data, and messaging.
Monitor and troubleshoot roaming-related incidents to identify the root cause and ensure swift and effective resolution.
Perform regular technical analysis to ensure the optimization and quality of international roaming services.
Collaborate with internal teams, roaming partners, and vendors to resolve escalated technical issues and implement corrective actions.
Conduct testing and verification of new roaming agreements and configurations to ensure they meet regulatory and service requirements.
Generate reports, analyse roaming service KPIs, and contribute to the improvement of processes and procedures.
Manage international roaming operations team and provide 1st line support for all Network related issues.
Change implementation.
Support escalation of international roaming, A2P SMS, Data and international voice issues.
Handle communications with Sponsored Roaming Partner and international interconnects for SMS, Data, and Voice
Develop and manage Roaming and International Carrier products.
Build knowledge and manage daily operation activities to high efficiency.
Collaborate with Roaming Partners and internal stakeholders to identify issue and fixes for inbound / outbound live roaming incidents within the agreed service SLA.
