Delivery Head - Plant Engineering
Saaki Argus & Averil Consulting
Location
Vadodara | India
Job description
About the Client:
Our client a leading Engineering & R&D company
Roles & Responsibilities:
- Accountability for ensuring quality timely and on budget delivery of operations solutions and projects within the business unit
- Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA
- Encourage and empower teams to provide sustainable solutions for customers
- Monitor support performance and optimize support operations to deliver value
- Regular reviews of support relationship with all customers
- Ensure continued growth of institutional knowledge support knowledge base and support tools
- Engage with partners to expand and enhance delivery capabilities
- Continuous optimization and improvement of support operations
- Meeting Technical Services delivery demand with partners and internal skillset
- Monitoring customer project progress and ensure maximizing customer satisfaction though
- Build knowledge bases and best practices across the board to ensure success of Technical Services delivery
- Build customer account intelligence to ensure delivery excellence
Experience : 20 to 30 years
Domain : Plant engineering (EPC) for Chemicals Oil & Gas
Job Location: Vadodara Gujarat (Work from office)
Remote Work :
No
Job tags
Salary