Vidpro Consultancy Services
Location
Bangalore | India
Job description
A leading Insurance organization is looking for an experienced insurance customer service representative to connect with our customers. In this role you will be responsible for answering customer queries dealing with complaints and providing potential customers with detailed information about our products. You may also be required to review a customer s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.
To ensure success as an insurance customer service representative you should have a friendly and professional demeanor good communication skills and the ability to stay calm under pressure.
Responsibilities:
Respond to incoming calls emails and chats about insurance policies and insurance coverage issues as well as consumer complaints and general inquiries
Demonstrate accuracy in processing client policy modifications based on the data given
Verify new customers coverage and present policyholders with proof of insurance paperwork
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Stay uptodate on new marketing efforts to answer insurance product inquiries utilizing all the resources available
Handle complaints present appropriate solutions and alternatives within the timeframes set and follow up to ensure that the issue has been resolved
Direct any urgent or sensitive issues to the Supervisors
Requirements and qualifications:
Graduate in any field
Language Preference English also speak and write in Kannada
12 years of experience in the Customer Service department or a similar role in the Insurance industry
Knowledge of insurance products and policy schedules is preferred
Must have knowledge of Microsoft Office and customer relationship management software
Excellent active listening interpersonal and communication skills
insurance,customer service,health policy,insurance policies,customer centric solutions,communication skills
Job tags
Salary
