Location
Noida | India
Job description
Overview:
The Australian Voice Process role is crucial to our organization as it involves handling customer inquiries and concerns through voice interactions in Australian English. As a part of the customer service team this role is essential in maintaining high levels of customer satisfaction and loyalty.
Key Responsibilities:
- Handle inbound and outbound calls in Australian English
- Provide excellent customer service to resolve customer issues
- Accurately record and document customer interactions
- Follow communication scripts and guidelines
- Identify and escalate priority issues
- Meet and exceed defined performance goals
- Collaborate with team members and other departments
- Stay updated on product knowledge and company policies
- Adhere to compliance and quality standards
- Manage and resolve customer complaints
- Utilize CRM systems effectively
- Participate in training and development sessions
- Contribute to improving customer support processes
- Adapt to changing business needs and requirements
- Provide feedback and suggestions for process improvements
Required Qualifications:
- Fluency in Australian English
- Prior experience in a customer service role
- Excellent verbal and written communication skills
- Ability to manage high call volumes
- Strong problemsolving abilities
- Ability to multitask and prioritize
- Proficient in using CRM software
- Ability to work in a fastpaced environment
- High school diploma or equivalent
- Strong attention to detail
- Positive and patient demeanor
- Ability to work in shifts
- Ability to maintain a professional and courteous manner
- Strong teamwork and collaboration skills
- Commitment to continuous learning and improvement
communication,customer service,problem solving,multitasking
Job tags
Salary
