EXL
Location
Noida | India
Job description
Basic Functions-
Strong experience in developing intent and utterances-based logics and interaction flows on conversational AI Strong experience in developing NLP based intent classification, routing and treatment of customer interactions. Exposure of Lex and or Dialogflow, Watson or similar platform Development experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platform Solution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applications Understanding of UI elements, APIs, Database interfaces etc. Own the technical solution and ensure all technical aspects are implemented as designed Must have ability to create high and low level design, architecture documents Must assess risk involved in the project and highlight and mitigate to drive outcome Identify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization Ensure best practices is followed while coding or integrations & perform code/ integration review Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Revert with timelines on fixes of UAT observations Provide post implementation support to all changes Keep the project manager and product committee informed of task accomplishment, issues and status Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices. Perform Technical documentation as per the Project lifecycle Share and follow best practices, development & deployment methodologies with other team members Essential Functions Good communication and presentation skills Self-motivated, team player, action and results oriented. Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner Working across cultures with sensitivity, partnering, driving with a focus on business impact Primary Internal Interactions Senior Business Leadership Service Delivery Managers Digital transformation team ISG Team Primary External Interactions Client Teams – especially Client Business & Technology Teams. External Vendors –Product & Services Vendors/Partners, Industry/Business forums Mandatory Skills- Chatbot, voice experience; voice Conversation AI and NLP Groovy OR Python OR Nodejs (any one) AI platforms- Onereach.AIJob tags
Salary
