Location
Noida | India
Job description
Job Description and Requirements
Job description:
Leadership skills
- Strategic thinking, strategic planning, needs to have the bigger picture in mind and keep an eye on the overall mission, vision and objectives.
- Ability to develop a strong technology strategy, understand complex business problems and lead in crisis situations
- Ability to align IT with the organization objectives and strategies, help create value of the IT system and become a strategic business partner, while achieving the overall goals.
- Outcome based and impact based delivery - drives things end to end with the desired outcome and Yes If mindset
- Strong collaboration skills and communication skills to work with others, create synergies with global teams and stakeholders adopt best practices in the region, Strong communication skills Strong people management skills
- Technical skills
- Experience in handling large 24.7 global deliveries in the past
- Customer focused - have been in customer facing roles in the past
- Experience working on and managing large teams working on Linux, Compute, storage, network Cloud, Automation, Self service portal, Networking services etc
Key Roles & Responsibilities - End to end ownership of Ongoing delivery and Operations excellence of the 24.7 Global IT Support operations (CoE) - Network services
- End to end delivery including but not limited to - SLA/ KPI adherence Ensure Quality and compliance, Stake holder communication, Customer satisfaction, Zero surprise escalation, Risk/Issue Identification & Mitigation
- Ensure quality and compliance
- Lead and implement increased scope of CoE
- Streamline and standardize the operating model for CoE
- Tracking and reporting of major outages, mitigation plan and follow up till closure
- Improve efficiency of IT Support
- Drive strategic initiatives related to Continuous Improvements in the region including -
- Automation initiatives with an objective to reduce incident volumes, Improved customer experience, Employee productivity, Value Adds, Cost optimization and implementation of best industry standards.
- Plan and implement Self Service Portal, Chatbots
- Continue to reduce the cost of IT - as defined by cost of support, technology acquisition, change management etc.
- Continuous improvement
- Automation initiatives with an objective to reduce incident volumes, Shift Left, Improved customer experience, Employee productivity, Value Adds
- Implementation of best industry standards.
- Continue to reduce the cost of IT - as defined by cost of support
- Enhance customer experience in the region
- Aim is to scale and enable IT as a strategic partner for business units
- Setup regular cadence with SA business leaders
- Capture and track customer requirements till closure (Quick turnaround wherever possible)
- Setup IT events every month including IT Roadshows, Tech Talks, Interactive session etc
- Reporting - Lead weekly reporting, QBR, CoE reviews , project reviews, major outages etc
- People management
- Aligning with the CIO objective and SA region objective, to ensure the IT organization in the region is successful.
- Hiring, Mentoring, Upskilling, Training /Certification, Succession planning
- Build leadership skills in the region to drive strategic discussions/ initiatives and not just tactical ones.
- Strong governance and compliance (in alignment with organization guidelines)
- Improve employee engagement.
- Lead and own the Site expansions in the region
- Lead Project Planning, implementation, Successful GoLive while meeting quality, cost and timelines
- Standard template, project plan and documentation
- Implementation and successful GoLive
- Stake holder management and communications
- Issues/ Risk identification and mitigation
- Data Center management
- Vendor management
- Setup regular cadence and service reviews with all service providers/ OEMs/ 3rd party vendors with an objective to improve the IT services in the region
- Contractor Resourcing -
- Streamline and standardize contracting process for the region
- Identify contractors with finalized rate card (Define std rate cards)
Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.
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