Executive ORM/ Customer Service

Location

Mumbai | India

Job description

Experience- 6 months-2yrs

Role:

• Use specialized tools, to generate search results for our client brands
• Understand and address the consumer queries effectively and actively on social media platforms.
• Identify and escalate critical and sensitive cases that could lead to a crisis or impact brand goodwill.
• Actively draft and publish communication for pro-active social care for customers.
• Manage social media conversation volumes with consistency and to manage their own quality of responses.
• Identify key issues and pain points as actionable for client to improve the reputation of the brand.
• Familiar with Reports, PPT and Excel.

Criteria:

• Should be ready to work 5/6 days / rotational Shifts & rotational off
• Should be a graduate
• At least six months experience with a ORM /BPO / KPO
• Should be extremely fluent with written and spoken English
• Should be hardworking and have ability to deliver work with high level of accuracy

Job tags

Salary