Retail and Education Manager - YSL
Location
Mumbai | India
Job description
- Plan, design and conduct trainings (both virtually and on site) to beauty advisors
- Be inspiring, a strong brand advocate and take charge of integrating beauty advisors through coaching and engagement. Engage with partner BAs online /offline to educate, motivate and share brand vision.
- Assure proper brand image, merchandising and excellent customer service in the team
- Develop country s training program for Brand YSL, in line with the individual brand marketing plans.
- Foster and drive efficiently the sell-out through ensuring the best technical mastery of brand products in Stores, implementing international programs
- Impersonate and transmit brand values to the distribution
- Identify professional talents in the market, recruit, train and promote them as trainers
- Train education team on new modules, engage sales & marketing teams around education
- Keep an eye on competition and report qualitative feedback from the field - Develop the country s training program, in line with the marketing plan
- Recruit, develop and manage his/her teams. Ensure development of expertise and know-how
- Build and maintain a network of consultants and artists in the beauty business
The ideal candidate should:
EMBODY BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE
- Masters fundamental knowledge: products, categories, gestures, sales and service
- Master competition, market, clients, and trends knowledge
DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
- Elaborates service & retail education plans aligned with business priorities
- Cooperates with internal & external stakeholders guaranteeing consistent customer experience
- Pilots & monitors Retail Educations Efficiency
DESIGNS, TRANSMITS & EMPOWER
- Designs appropriate learning solutions for Customer Experience
- Delivers & transmits Education Contents
- Provides personalized follow-up & coaching
- Animates learning communities with passion
ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
- Knows customer profiles & transmits customer centricity
- Continuously elevates services standards and POS execution according to brand specificities
You have:
- Passion for beauty- skincare, makeup & fragrance knowledge preferred
- Minimum 7 years experience in beauty industry
- Charismatic, good energy level and able to spread strong brand love
- Ability to educate, inspire and coach beauty advisors
- Responsible and dynamic team player
- Excellent presentation and communication skills
- Proficient in Microsoft Word, PowerPoint & Excel
You are
- Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better, liaison with brand partners and work with their education team.
- Open. To new ways of doing things. To other people s (sometimes crazy) ideas.
- Respectful. Whether you re talking to our CEO or a salon owner round the block, you treat everyone the same.
- Responsible. You ll treat our customers, our consumers and our money as if they re your own. Because they are.
- Super creative. There s no blueprint for the future. You ll have to design it.
Key Relationships :
- Internal Interactions Sales, Digital, Education, Supply Chain, Purchase, Merchandising, Finance teams
Physical Demands (e.g. % travel):
- Travel will be need based
Education
- Relevant experience / MBA
Job tags
Salary
