Marsh McLennan
Location
Gurgaon | India
Job description
MMC is seeking candidates for the following position based in the Noida/Gurgaon Office:
Senior Engineer – IT Product Support What can you expect? Being a part of a global team of professionals An opportunity to develop your career and technical skills within the wider global team Interact and contribute to team goals through global and regional colleague network Contribute to revenue generation processes by interacting with internal and external teams and product specialists An opportunity to learn and grow being a part of a global organisation We will count on you to: Understand the application and its various process along with stakeholders’ information. Understand support ticket (Incidents and Service Requests) requirements and coordinate with reporters for better requirement clarity. Analyze the support tickets, coordinate with other IT Teams, and provide technical solutions. Health, Logs & Alerts monitoring of Applications/Servers, analyze for any issues, raise support tickets and escalate as required. Do root cause analysis for all the high priority tickets and share incident reports with stakeholders. Participate in product development process, including designing, building, and testing. Coordinate with stakeholders for testing of Incidents. Communicate latest updates to stakeholders on high priority tickets and various deployments on application/environment. Develop and maintain professional relationships with all online business teams and provide support wherever required. Communicate with stakeholders regularly on the progress and status of outstanding trouble tickets Coordinate with stakeholders at offshore and onshore Participates in improvising the processes and assigned applications/projects Stay up to date with industry standard best practices/techniques related to Application development. Availability for meetings, on-call support, off-hours support work (including weekends) as required · Be able to work a flexible schedule to accommodate off-hours conference calls What you need to have? Must to have hands-on experience in MS SQL Server , ITIL , L1/L2 Support Minimum 3 years of Experience Excellent debugging and troubleshooting skills Self-starter with excellent organizational and time management skills Fast learner, quality conscious and committed to deadlines Experience working in offshore-onsite delivery teams Excellent analytical and effective communication skills What is in it for you? · Medical insurance, personal accident insurance, group term life insurance from the day you join us · Holidays (As Per the location) · Shared Transport (Provided the address falls in service zone) What makes you stand out? · Adaptable communicator, facilitator, influencer and problem solver · High attention to detail · Good relationship skills, Proven ability to work on own initiative as well as in a team · Adaptable communicator, facilitator and problem solver · High attention to detail · Ability to multi-task and prioritize time effectively. MERCER Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.Job tags
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