Sr Specialist, HR Systems
Location
Bangalore | India
Job description
Job Description
About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Lowe's India Lowe's India employs over 3,600 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management, and shared services leveraging new technologies and finding innovative methods to ensure Lowe's has a competitive edge in its key markets.
Job Summary The primary purpose of this role is to deliver high quality customer experience by committing to complete, accurate and timely HR transactions in multiple HR Information Systems. The HR Systems Sr. Specialist role is to oversee day to day support for HR Systems (Workday, Kronos, ServiceNow).
The HR Systems Sr Specialist is responsible for working closely with team members on ticket resolution, system and data audits, participating in the application testing process and processing mass data updates. This role works on system updates and system enhancements as well as ensuring data integrity within the system.
Roles & Responsibilities - Acts as the support for HR System related issues. Collects necessary documentation from the user, troubleshoots the problem to determine if the problem is training, configuration, or system defect.
- Supports additional HR Systems team members on special projects related to the testing, documentation, piloting, and communication of new functionality and system enhancements.
- Developing, documenting, and maintaining all current and new HRIS business process workflows for efficiency and compliance
- Maintains human resources information systems and related policies and procedures designed to obtain, record, and process employee information.
- Offers exceptional customer service and ability to work professionally and proactively with a remote stakeholder base.
- Process transactions in HR information systems in accordance with applicable laws accurately and in a timely manner
- Participates in the application testing process in ensuring defects are identified and logged.
- Use and improve knowledge articles to challenge and streamline current processes.
- Secure employee's information ensuring confidentiality.
- Observes system performance and make recommendations to ensure optimal performance.
- Identify opportunities for automation HR Process.
- Work with Senior HRIS team members and peers to troubleshoot production issues, research solutions and provide recommendations.
- Provide support on additional HRIS projects as needed.
Years Of Experience 2 -3 years of experience
Education Qualification & Certifications (optional) Required Minimum Qualifications Bachelor's Degree - Human Resources, Computer Science or related field.
Skill Set Required - Experience with the Microsoft Office Suite (including Word, PowerPoint, Excel, and Visio), and Adobe Acrobat.
- Effective verbal and written communication skills to build effective relationships with Tier3 & Functional COE's.
- Proven time management/organization, analytical, and troubleshooting skills.
- Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
- Ability to handle multiple tasks simultaneously.
- Hands on experience with ERP tools, preferably ServiceNow /Workday/Kronos/PeopleSoft etc.
- Preferred Minimum 2 Year Experience supporting a Human Capital Management
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit
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