Location
Chennai | India
Job description
Infotel UK is currently seeking a talented and motivated Support Analyst to join our team. As a Support Analyst, you will play a crucial role in providing technical support and troubleshooting assistance to our clients. This is an excellent opportunity to work in a dynamic and collaborative environment, where you will have the chance to enhance your technical skills and contribute to the success of our clients.
Responsibilities
- · 3+ years of experience in software functional support.
- · IS/IT background and familiar with IT Tool usage
- · Previous SAP background is highly desirable.
- · Strong analytical and problem-solving skills.
- · Excellent Communications skills in English (written and spoken).
- · Experience with ServiceNow is a bonus.
- · Experience working with Excel – Formula, lookups etc..
Requirements
· Act as a functional expert on the company’s internal applications (built on top of SAP, but specific training and documentation will be provided).
· Provide user support and answer queries of end users in a timely manner.
· Analyse user requests
· Affect right roles to right users depending on established procedures and technical environment
· Workflow implementation in SAP
· Request definition in ServiceNow
· Solution-oriented with the ability to work accurately at pace and cope with ambiguity.
· Identify and communicate with the technical team about problems that require troubleshooting.
· Work as part of the Support team.
· Pro-actively taking ownership of a wide variety of calls and problems.
Benefits
- Family Leave (Maternity, Paternity)
- Training & Development
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.
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- The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.
Job tags
Salary
