Assistant Manager - Key Accounts (Food Retail)

Location

Bangalore | India

Job description

• The Assistant Manager - Key Accounts is responsible for managing existing customers and winning new ones.
• The person will report to the National Key Account Manager.
• The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Manage existing customers (Account Management)

i) Customer retention

ii) Annual contract renewal with price increase

iii) Collection / DSO management

iv) Up-selling

New Business Development

• Work with branches in delivering excellent customer service
• Market survey, competitor analysis to understand gaps of our services
• Improve customer profitability / margins
• Support the service team by providing client feedback
• Attend to other work-related duties as may be assigned to you from time to time

Key Result Areas:

• Customer (Revenue) retention of 95%+
• On-time customer contract renewal of 100%
• Price increase from existing customers as per target set
• Manage collection and DSO as per targets set
• Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set

Competencies (Skills essential to the role):

• Excellent Customer Relationship management skills
• Good communication - both verbal and written
• Proven track record of customer management and business development
• Ability to work with cross-functional teams.

Educational Qualification / Other Requirement:

• Bachelors Degree (or its equivalent) with overall sales experience of 6+ years of which 2 years should have been in Managing Key Accounts
• Fair knowledge of the geography in which the position will be based
• Good working knowledge of Word, Excel and PPT

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI

• Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is.

We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

Job tags

Salary