Assistant Manager - Key Accounts (Food Retail)
Location
Bangalore | India
Job description
- The Assistant Manager - Key Accounts is responsible for managing existing customers and winning new ones.
- The person will report to the National Key Account Manager.
- The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Manage existing customers (Account Management)
i) Customer retention
ii) Annual contract renewal with price increase
iii) Collection / DSO management
iv) Up-selling
New Business Development
- Work with branches in delivering excellent customer service
- Market survey, competitor analysis to understand gaps of our services
- Improve customer profitability / margins
- Support the service team by providing client feedback
- Attend to other work-related duties as may be assigned to you from time to time
Key Result Areas:
- Customer (Revenue) retention of 95%+
- On-time customer contract renewal of 100%
- Price increase from existing customers as per target set
- Manage collection and DSO as per targets set
- Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set
Competencies (Skills essential to the role):
- Excellent Customer Relationship management skills
- Good communication - both verbal and written
- Proven track record of customer management and business development
- Ability to work with cross-functional teams.
Educational Qualification / Other Requirement:
- Bachelors Degree (or its equivalent) with overall sales experience of 6+ years of which 2 years should have been in Managing Key Accounts
- Fair knowledge of the geography in which the position will be based
- Good working knowledge of Word, Excel and PPT
Role Type / Key working relationships:
- Individual Contributor
- Internal team
- External stakeholders
What can you expect from RPCI
- Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is.
We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
Job tags
Salary