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Location

Indore | India

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Job description

Job Description
Job description

In our effort to be the Bank of Choice, we continuously strive to understand and serve the banking needs of our customers. The process includes

Offering solutions that are Fair to the Customer and Fair to the Bank
Offering 360-degree banking solutions that meet the needs of our customers
Constantly exploring emerging market opportunities, trends and changing customer preferences
Build and offer suitable propositions to our customers
Deliver best in class service to our customers
The retail relationship team anchors the above responsibility. While doing so, the team works collaboratively with different internal stakeholders to offer 360-degree banking.
The relationship team is responsible to nurture existing relationships, on boarding new customers and provide best in class service.

Role of a Relationship Manager

As a Relationship Manager, you get an opportunity to engage with high-value customers of Top Leading Banks and offer 360 degree-banking solutions.
You are responsible for developing, and expanding the Customer family, by providing unique, fair and optimum solutions considering the evolving needs of our customers.
By your superior service as a one-point of contact, you would get an opportunity to position as the bank of choice amongst our customers.
As a relationship manager, you would be required to continuously understand the evolving customer preferences, market trends and identify new opportunities of growth of your portfolio.
The role requires you to collaborate seamlessly across teams at Bank to offer superior service and ensure a quick turnaround time for all customer queries and requirements.
As we deepen our market presence, we are in search of an experienced relationship manager to nurture customer relationships and onboard new customers. As a relationship manager, you understand the fundamental drivers of the market, business, customers, and competitors.
Your insight is critical to making the right decisions in the pursuit of long-term customer and business value. We are seeking a qualified relationship manager to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships.
Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build ICICI Bank as the preferred bank amongst our customers.
Key accountabilities include customer feedback and defined business outcomes.

Key deliverables

Partner with customers through their life-cycle and offer suitable products and services based on their financial needs
Nurture the current customer relationships while maintaining the quality of the portfolio
Expand and develop the customer base by onboarding new customers
Analyse consumer needs, current market trends, and potential partnerships to offer unique and technology-driven solutions
Build a short/medium/long-term sales pipeline per market opportunities
Collaborate and coordinate to implement different marketing strategies
Formulate sales strategies, tap into cross-selling and upsell opportunities, to ensure maximum customer reach
Collaborate with product specialists, subject matter experts, credit and service teams to ensure structured and customized solutions as per the requirement of customers
Offer 360-degree banking to the individual, professional and business ecosystem
A customer seeks insights and advice and hence superior knowledge and service are distinguishing factors of success

Few of your daily activities may include

Monitor and evaluate industry trends and customer drivers
Collaborate frequently with internal stakeholders to work towards the right solutions and market strategy
Manage proposal response process
Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics
Develop and implement overarching sales and customer relationship strategy, sales processes and structure
Support deal structure and pricing with business value analysis

Educational Qualifications

The candidate should have a Post-Graduate/MBA degree from a leading institution with specialization in any stream; Or a Graduate degree with experience in relationship management

Experience

The relationship Manager shall have an overall experience of 1-5 years in sales and relationship management in any industry.
Experience in Relationship Management in the Banking, Financial Services and Insurance (BFSI) will be preferred
Should have an ability to build relationships and understand banking requirements
Orientation to learn about various products and financial offerings
Orientation to build and develop customer relationships
Ability to work in cross-functional teams
Strong communication (both oral and written) and negotiation skills
Attention to detail
Should have an orientation to learn

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Job tags

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Salary