Location
Ahmedabad | India
Job description
About the Role:
Customer service leads are in charge of overseeing the day-to-day operations of their company's customer service department. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided.
Roles and Responsibilities:
- Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently
- Creating reports on customer feedback or satisfaction to help improve the customer service experience over time
- Work with the goal of improving retention rates
- Developing and implementing process improvements to increase efficiency in customer service operations
- Helping customers by answering questions, resolving problems, and providing information about products and services Managing a team of customer service representatives to ensure they are providing excellent service to customers
- Interacting with customers directly to answer questions about products or services
- Organizing and conducting training sessions for new employees on company policies and procedures for dealing with customers
- Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly
Job tags
Salary
