Location
Noida | India
Job description
Job Description
Position Title, Responsibility Level: Executive/Senior Executive
Function Operations
Reports to - Assistant Manager/Lead Assistant Manager
Permanent/ Temporary: Permanent
Span of Control –
None
Location:
C – 15, Noida
Basic Function
This position is accountable for claims adjudication.
Work is performed under general supervision according to established guidelines. This individual promotes capabilities from a customer perspective, aligning needs with the target offering by creating a customer self-service enabled platform for core customers. .
Essential Functions - Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
- Meets individual goals while assisting team to meet team goals
- Operates with urgency in a real time service environment
- Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
- Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
- May perform other duties as assigned
Performance parameters
- Productivity
- Quality
- Turn Around Time of work assigned
- Attendance & Schedule Adherence
Primary Internal Interactions - SME/AM/LAM/Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
- AM/LAM for the purpose of settling issues left unresolved by the SME and monthly evaluation of performance
- SME for the purpose of handling process related issues; queries and escalated transactions
- QCA for the purpose of associate performance feedback and audit in order to update the training curriculum
- Mentors for the purpose of seeking clarifications and answering queries real time
Job tags
Salary
