Tech and Customer Support Specialist
Location
Solapur | India
Job description
We are seeking a passionate and seasoned Tech-Customer support specialist with a unique blend of technical expertise and a genuine commitment to exceptional customer support. The ideal candidate will bring 5-6 years of hands-on experience in the tech industry, coupled with a deep understanding of customer-centric approaches.
Responsibilities:
Technical Expertise:
- Leverage your extensive technical knowledge to troubleshoot and resolve complex technical issues.
- Collaborate with cross-functional teams to develop, implement, and maintain technical solutions.
- Stay abreast of industry trends and advancements to contribute to the continuous improvement of our technology landscape.
Customer Support:
- Serve as a key point of contact for customers, providing empathetic and effective support.
- Act as a bridge between technical teams and customers, ensuring clear communication and understanding.
- Develop and maintain strong relationships with customers, anticipating their needs and providing proactive solutions.
Problem Solving:
- Tackle challenges head-on, utilizing your problem-solving skills to address issues promptly.
- Analyze customer feedback and technical data to identify patterns and implement preventative measures.
Responsibilities
The candidate must possess a balance between handling daily tech related issues and queries that they may rise up from customers at the given site
Qualifications
- Bachelor's degree in a relevant field.
- 5-6 years of hands-on experience in a technical role, preferably with a focus on customer support.
- Proven track record of successful problem resolution and customer satisfaction.
- Strong communication skills, with the ability to convey technical information in a clear and understandable manner.
- Passion for technology and a customer-first mindset.
- Advanced level/ Expert in Node JS, API Development, O-Auth, Angular, React, Database, and building API using express
Job tags
Salary
