Customer Service Representative

Location

Pune | India

Job description

The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors.

Essential Duties & Resp. :

• Guide the team for the timely completion of test request.
• Administers project assignments and follow ups.
• Provides leadership and direction to direct reports to ensure priorities and overall business objectives are accomplished on time and at minimal cost.
• Provides project management for analytical projects from within the organization.
• Perform the routine and experimental analytical methods and protocols in an accurate and reproducible manner.
• Contributes ideas to members of a group formed to resolve analytical problems.
• Sets priorities for analytical projects to help bring them to completion in a timely fashion.
• Work closely with scientists for new equipment/ method development and plan accordingly.
• Directs the work to junior staff assigned to them.
• Observes applicable Safety, Health, and Environmental rules and guidelines. Uses appropriate personal protective equipment.
• Ensures safe operating procedures are in place and up-to-date for all process equipment.
• Coordinates training for new employees and cross training for existing employees.
• Work closely with the team for training need and facilitate them for the training.
• Ensures safety including conducting regular meetings and area safety reviews.
• Other projects/duties as assigned.

Desired Candidate Profile:

• Good command on email communication & working on computer
• Good Communication Skills
• Hands on MS-Office
• Languages: Hindi, English, Marathi- (Fluency on English)

QUALIFICATIONS:

Education and Experience:

• Bachelors in any Discipline.
• Professional work experience more than 3 years for similar role.
• Candidates who has worked for manufacturing company
• Candidates from Polymer, Pigments and chemical industry is preferred.

Competencies:

Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

Job tags

Salary