Associate Client Care Specialist
Location
Bangalore | India
Job description
Job Summary
Associate Client Care Specialist interact with Clients on a daily basis to provide basic technical support for the application software over VoIP phone and through live text-based chat, using creative problem solving to provide product support and help Clients through complex issues. Technicians manage their progress toward results and documents Client communication throughout the 'life-cycle' of a reported issue, supporting a fast-paced, metrics-driven Client contact center.
Essential Duties & Responsibilities - Provides knowledgeable technical and functional assistance to external Clients in a prompt and courteous manner.
- Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with Clients via cases.
- Develops interpersonal service skills and drives efficiency and results to achieve high Client satisfaction.
- Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained.
- Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.
- Proactively pursues projects within the Support team to enhance our business and Client service levels.
- Demonstrates initiative to constantly increase knowledge and skills in products they are assigned.
- Constantly and proactively improves Client service skills.
- All other duties as assigned.
Skills & Other Requirements Education - Bachelor's degreeor equivalent work experience in Client service
Minimum Qualifications - Some previous experience in a Client service environment or Fresher.
- Healthcare industry experience (medical billing, clinical workflow, etc.) is preferred.
- Excellent English proficiency in verbal and written communications
- Accent neutral
Skills/Knowledge - Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills.
- Excellent Client service skills.
- Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision.
Technology Requirements - 100 Mbps internet service if working from home
Work Environment/Physical Demands - While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day
- This role requires that one can sit and regularly type on a key board the majority of their work day
- This position requires the ability to observe a computer screen for long periods of time to observe their own and others' work, as well as, in-coming and out-going communications via the computer and/ or mobile devices
- The role necessitates the ability to listen and speak clearly to Clients and other associates
The work environment is an open room with other associates and noise from others will be part of the regular work day
Job tags
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