Account Manager - Customer success and growth

Location

Pune | India

Job description

Role & Responsibilities

• Developing a comprehensive understanding of clients' market position, products/services, unique selling points, and competitive landscape.
• Serving as the primary point of contact for all customer account management matters.
• Proactively staying connected with clients and the evolving market to identify new opportunities and engage viable clients regularly.
• Building and maintaining strong, enduring client relationships.
• Negotiating contracts and closing agreements to maximize profits.
• Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensuring the timely and successful delivery of solutions in line with customer needs and objectives.
• Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Developing new business with existing clients and identifying areas for improvement to meet sales quotas.
• Forecasting and tracking key account metrics (e.g., quarterly sales results and annual forecasts).
• Preparing reports on account status.
• Collaborating with the sales team to identify and grow opportunities within the territory.
• Assisting with challenging client requests or issue escalations as needed.

Job tags

Salary