Director of Client Services
Location
Mumbai | India
Job description
We have an opening for a Client Servicing Director/Head of Operations of Digital Agency Operations only for the Mumbai location.
Details are mentioned below:
1. Experience: 15+ years of experience in digital agency
2. Salary: As per industry standard
3. Location: Mumbai (Onsite)
What I do
I lead Asymmetrique's Mumbai operations from a PnL perspective. I am looking to be part of an upcoming Agency that is poised for industry leadership where I can play a key role in the road ahead.
How do I do this
- I cultivate robust relationships while collaborating with Creative, Media, and Tech team counterparts to deliver industry-leading brand solutions that contribute to their business growth. I am 'Where the buck stops' for senior clients and relationships. Total client satisfaction is my ultimate goal!
- I have outstanding abilities in acquiring new business and effectively interacting with clients. I take charge of initiating new business endeavours and identify the most effective staffing assignments for fresh initiatives.
- I provide mentorship and growth to Asymmetrique's delivery team, guiding them towards discovering creative solutions to both client and internal challenges, while promoting knowledge exchange across all departments to facilitate collaborative work.
- I support the HR team in developing and implementing training programs to ensure that the teams receive comprehensive training in all facets of client delivery and proficiency in writing and presentation skills.
- I own my branch PnL, and am responsible for meeting my revenue and profit targets to ensure the financial health of my operations. I take ownership of cost-side measures that need to be taken via rigorous organizational modelling to meet the Agency's growth and profitability goals.
What do I bring
- Minimum 15 years of serving clients in the Brand Solutions industry in strategy, design, advertising, digital marketing roles. Candidates with a mix of Agency and client-side experience preferred.
- I have 5+ years of experience in a Team Leadership role with minimum program-level PnL responsibility, and have solely managed client relationships and growth for my program.
- I am supremely client-focused with a can-do attitude, good written and verbal communication, and an analytical bent of mind.
- I have strong leadership and organizational skills, complemented by a relationship-building management style.
- I am skilled in growing, managing, and inspiring large teams, as well as in senior-level client negotiation and management with a positive and substantive executive presence.
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