Atlassian
Location
Bangalore | India
Job description
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
To help our teams work together effectively, this role is fully remote, but requires you to be located in India
Your future team
We’re looking for our next tech-savvy Senior Technical Program Manager to join the Customer Support Services (CSS) team to build substantial business outcomes for Atlassian. Are you passionate about problem-solving and driving a team to deliver success? Then we need you! You’ll be driving Customer Support programs to solve important business needs. Scope of programs may span across several strategic areas including business transformation capabilities and operations in technical support!
We challenge each other constantly to improve our work and ask hard questions. There's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly learning, and trying new approaches. You will report to the Head of OKR Program Delivery.
To help our teams work together, this remote role requires you to support in US timezones sometime.
What you'll do
Ensure we deliver successful outcomes to the business. Collaborate with key business partners to define and size the program. Develop a program plan, and validate that the plan will yield success through ongoing reflection, analytics insights, and program management best practices.
Interview customers and technical delivery teams to evaluate the current state, articulate a desired future state, and to capture the business and technical requirements.
Align dependencies across all of the stakeholders and cross-functional execution partners
Identify, escalate, and mitigate risk to program success for the forward rolling six months.
Manage change in our internal global support organization; adoption of change is critical for our business outcomes.
Your background
10+ years of professional experience in program management or business analysis.
Experience building a program from scratch, developing a strategy informed by research, and crafting the implementation and change plan.
Experience with agile methodology - roadmap planning, building epics, user stories and backlog
Methods for presenting complex business and technical plans to a senior leadership audience.
An analytic rigor to guide decisions with data, and the ability to make data dige stible to di verse audiences.
It's great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.
System design knowledge and domain expertise in the area you operate - Technical Program Managers are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such.
Experience with software teams as Development Manager, Technical Program Manager,
Job tags
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