Location
Mumbai | India
Job description
The Data Management Analyst will be responsible for create, maintain and update Site, Account and Tariff database. Contribute on functional guidelines / recommendations on data management, taking into account business and regulatory requirements applied to metadata management, data dictionary, catalogue, lineage, classification, etc
What you will do:
- Work closely with suppliers, customers and engage in deep dialog / discovery with customer to understand their current business processes; identify data gaps by using reporting and partner systems
- Assist in managing the life cycle of reference and master data issues, analyze, prioritize and plan the integration of the data into Enel X system / platform
- Set up site and account details
- Monitor all essential site information such as site name, service address, city, state, country, payment information, latitude/longitude details and weather stations
- Ensure all database changes appear online correctly
- Manage incidents raised by the customers related to their account and site set-up
- Close accounts and sites
- Updating payment details on set-up files for AP and Accruals
- Resolve Incidents and queries pending pertaining to DM and for any data corrections
- Resolve and respond in a timely manner to various inquiries from internal and external customer
- Analyze bills and contracts received from the customer
- Setup and maintain Tariffs structure with the correct flags, line items and prices
- Communicate with suppliers and customer as per requirement
- Make recommendations of data standards and collaborate to ensure all decisions are detailed out in SOP
- Investigate, collect and analyze volumes of data, interpret collective logs and data to develop daily reports, present data inferences and insights to interested parties / stakeholders
- Partner with other team members, cross-functional partners to support business processes, system solutions and strategic projects
- Multi-task, handling multiple client engagements simultaneously
- Process improvements: participate with other team members to implement new business processes that brings comprehensive and cost effective data management / completeness
- Deliver best-in-class solutions that exceed client expectations
Who you are :
You are a experienced and smart commerce /statistics graduate holding strong experience in KPO backoffice operations, you may hold experience in energy utility processes
What we search in you :
- Commerce /statistics or general science graduates with minimum KPO backoffice experience of 1-5 years
- For Data Management and Accounts payable, relevant experience in to same process or function is a mandate
- Excellent verbal and written communication skills
- Good Mathematical, logical and analytical skills
- Only Mumbai based candidates will be considered
- Willingness to work from office
- Willingness to work in fixed night shift
- Push self to achieve personal goals consistently; evolve and break boundaries to exceed goals; advance knowledge and skillset to excel in his or her role
- Possess an ownership mentality
- Solution-oriented; proactive in addressing issues or brick walls that arise
- Accountability; ability to admit faults, learn from mistakes, and make a concrete effort to improve
- Organization and time-management skills; ability to balance multiple priorities at once and consistently meet deadlines in a fast-paced environment
What we offer:
- Permanent full-time opportunity at Enel X Mumbai - Lower Parel in the day / night shift
- Monthly Salary 16% quarterly performance bonus
- Statutory benefits as per Indian Laws
- Annual leave benefits
- Wellness benefits
- Smart working aids
- Global working culture
- Space for diversity and inclusion
- People care and Wellbeing
- Commitment to safety of employees
- Extensive learning and growing opportunities on performing
Job tags
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