Disciplined, leadership skills, and the ability to handle and supervise a team
Good Communication.
Able to strategize and structure the team
Able to think creatively to curate new experiences and practical implementation of the same.
Able to train current and new joiners
Ability to plan and handle experiences/ events seamlessly
An understanding of the Tourism and Hospitality ecosystem in Goa & India
Language Proficiency:
English
Hindi
Konkani ( Optional )
Job Responsibilities:
Coordinating with supervisors, subordinates, and other teams to anticipate and assess load and plan the distribution
Maintaining and improving the quality of the experiences provided on trails by the operations team.
Working closely with the operations team to achieve trials of the highest quality. Constant monitoring of experiences offered by the company
Taking complete responsibility for executing group trials and being on the field whenever necessary
Make sure the operations team is motivated in their tasks
Share feedback with other teams like sales, marketing, and top management and work on the feedback received from them
Managing the curation team to ensure that the experiences/trails are curated to the best possible level and working closely with the vendors/ hosts to maintain a good relationship. Regular Meeting with Hosts. Work on existing and new curations
Ensure that the training of new joiners and the current team is done continuously and at par with industry standards
Documentation of trail quality, group handling reports, feedback reports, employee reviews, and other documentation
Create and update Tasks List for each member of the Operations Team and monitor the same.
Share Hiring requirements in the team and be a part of the process
Streamline and supervise the process where data from the trails such as costs and finances, inventory is tracked and maintained
Work with team members individually to improve their skills.
Ideation for new trails and Projects as well as temporary projects for existing clients
