Customer Support Executive (BPO)
Location
Indore | India
Job description
Job Overview
We are currently seeking qualified and motivated individuals to join our Airtel Customer Service team in Indore. As a Customer Service Representative, you will play a crucial role in building and maintaining profitable relationships with key customers. The ideal candidate should possess excellent communication skills, be self-motivated, and have a strong commitment to ensuring customer satisfaction
Apply Here: Key Responsibilities - Provide exceptional customer service through various communication channels, including phone, email, and chat.
- Build and maintain positive relationships with key customers, addressing their queries and concerns promptly and effectively.
- Work collaboratively within a team to ensure efficient resolution of customer issues and inquiries.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Utilize problem-solving skills to address customer concerns and provide appropriate solutions.
- Stay informed about Airtel products and services to effectively assist customers and promote upselling opportunities.
Qualifications - Bachelor's degree or equivalent work experience.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to work collaboratively in a team environment.
- Previous experience in customer service or a related field is a plus.
- Ability to multitask and prioritize in a fast-paced environment.
- Commitment to delivering a high level of customer satisfaction.
Interview Process - HR Round
- Operations Round
- Assessment Test (1 Hour)
- Client Round
How To Apply Interested candidates are invited to submit their resumes and cover letters to [HIDDEN TEXT]. Please include 'Customer Service Representative - Indore' in the subject line.
Skills: customer service,communication,communication skills,assessment,bpo,customer
Job tags
Salary
