Service Desk

Location

Bangalore | India

Job description

Greetings for the Day…!!!

We are looking for a Service Desk for one of our esteemed clients in Bangalore having experience into Service Desk , Troubleshooting , Active Directory , Technical Support .

Exp: 0 - 1+ years

Location: Bangalore (ON SITE )

CTC: 3.3 LPA - 5 LPA

Shifts : - Rotational (24 * 7 )

Job Description:-

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Problem-solving and critical thinking abilities.
• Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management).
• Ability to work collaboratively in a team with 24/7 work environment.
• Proficiency in using request management tools or ticketing systems.
• Attend to service tickets. Log/troubleshoot and provision the solution using customer provided knowledge base
• Transfer or dispatch to next level of support. Daily communication/interaction via
• email/ticket/phone
• Adhere to customer set process and policies
• Adhere to HP/Customer set quality standards& SLAs

Should have the understanding about the basics of the below Technical Skills:

• Windows & MAC troubleshooting
• Active Directory (Basic)
• Basic Networking (LAN/WiFi)
• Win NT/2000
• MS Office 2007, 2010. O365
• OS - Win7, Win 10, MAC
• Outlook 2007, 2010, 2016
• Office Libre
• PC/Laptop/Printers (Installation and Troubleshooting)
• Fixing non-compliant machines missing critical security applications and latest updates

*We are looking for candidates who can join us within 30 days*

If you find this interesting and inline with your career aspiration, please share your CV on [HIDDEN TEXT] or call on 8799914033

Signature: -

Thanks & Regards,

Reshma Sayyed

Job tags

Salary