Axiom Technologies
Location
Noida, Ghaziabad, Meerut, Uttar Pradesh | India
Job description
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Roles and Responsibilities:
Setup and configuration of all MAC OS systems
Knowledge in Zero Touch Deployment for MACs
Provide 2nd& 3rdLevel Software Support
Knowledge of JAMF
Experience with JAMF self-service management and command-line
Imaging and reimaging of MAC’s Laptops to latest OS Version
Diagnosing and Troubleshooting MAC related OS and Hardware problems
IMAC
Perform Software Installations on all Apple devices
Smart Hands Activities
Provide remote support for users traveling or at home.
Provide VPN support on Mac devices
Provide accurate asset information within the ticketing system to ensure an accurate asset database
Perform refresh of end-user devices in alignment with refresh schedules
Assist with Mac inventory activities as required weekly and monthly
Proper Documentation of End User Issues within Service Now
Backup and Restoration of End User Data
Create, modify, and maintain MAC processes and policies
Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
Ability to work in Active Directory for Windows if needed
Ability to work within Service Now
Strong ability to interact with Customers
In-depth knowledge of:
MAC/ Mac Support
JAMF Support
Apple Specialist
MAC Operating systems
Strong Troubleshooting of Mac Hardware or Software environments
Experience in a similar role
3+ years of relevant experience.
Must Have: JAMF Certification
What next?
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to [email protected].
Job tags
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