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MAC Support Specialist


Axiom Technologies


Location

Noida, Ghaziabad, Meerut, Uttar Pradesh | India


Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

Setup and configuration of all MAC OS systems

Knowledge in Zero Touch Deployment for MACs

Provide 2nd& 3rdLevel Software Support

Knowledge of JAMF

Experience with JAMF self-service management and command-line

Imaging and reimaging of MAC’s Laptops to latest OS Version

Diagnosing and Troubleshooting MAC related OS and Hardware problems

IMAC

Perform Software Installations on all Apple devices

Smart Hands Activities

Provide remote support for users traveling or at home.

Provide VPN support on Mac devices

Provide accurate asset information within the ticketing system to ensure an accurate asset database

Perform refresh of end-user devices in alignment with refresh schedules

Assist with Mac inventory activities as required weekly and monthly

Proper Documentation of End User Issues within Service Now

Backup and Restoration of End User Data

Create, modify, and maintain MAC processes and policies

Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day

Ability to work in Active Directory for Windows if needed

Ability to work within Service Now

Strong ability to interact with Customers

In-depth knowledge of:

MAC/ Mac Support

JAMF Support

Apple Specialist

MAC Operating systems

Strong Troubleshooting of Mac Hardware or Software environments

Experience in a similar role

3+ years of relevant experience.

Must Have: JAMF Certification

What next?  

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to [email protected].


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