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Technical Process Specialist


Infosys BPM


Location

Bangalore | India


Job description

Responsibilities

Troubleshot and performed tests to confirm product performance.
. Developed project objectives by conferring with staff, identifying project phases and studying
standards and requirements.
. Performed root cause analysis of problems, documented faults in tracking system and generated daily
reports.
. Worked to achieve high customer satisfaction rates by providing optimal customer service and
creative work.

Preferred Skills:

Customer Service- CS- Service Desk- Voice- Chats- email Chats


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