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Location

Secunderabad | India

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Job description

In this role, you will:

• Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved.
• Consult with line of business partners, technology teams, and the application vendor to document and troubleshoot production support issues.
• Initial Triage on the Production application tickets.
• Troubleshoot assistance by involving Technology resource
• Temporary Process Correction (TPC) Documentation
• System reporting and processing
• Defect Management
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements.
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems.
• Coordinate communication and information flow between business and technology teams
• Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepares specifications for system changes.
• Provide production support which includes working with operations users, technology, and vendors to resolve issues.
• Provides support for vendor upgrades, enhancements, and production fixes.

Required Qualifications:

• Bachelor's degree with minimum of 4+ years of experience in Home Lending Servicing | Retail or any financial domain.
• 1 to 3 years of production support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Knowledge and understanding of the Retail | Servicing applications.
• Experience with Defect Tracking software, such as ALM or JIRA.
• Need to be flexible for rotational / Night Shifts

Desired Qualifications:

• Demonstrated experience coordinating requirements, testing and implementation of medium to large scale enterprise projects with multiple dependencies.
• Proficient with Microsoft Office suite of applications including Excel, Word, PowerPoint, and Visio.
• Excellent customer service and communication skills.
• Experience tracking and reporting milestones including key deliverables and due dates.
• Strong analytical and critical thinking skills with high diligence and accuracy
• Ability to develop partnerships and collaborate with other business and functional areas.
• Candidates with knowledge on MSP, ER, PTS, YLT, CORE are preferred.

Behavioral Competency:

• Develop credibility with teammates on in-depth knowledge of issues or problems.
• Coach others on how to analyze information to solve problems and decision making.
• Provide support and encouragement to others when they attempt to innovate-even when they fail.
• Integrate ideas and inputs from diverse sources to find innovative solutions.
• Model self-development and embrace its value.
• Lead or champion efforts to increase productivity and goal accomplishment.
• Use strong writing and verbal skills to communicate facts, figures, and ideas to others.
• Energize people to go the extra mile.
• Effective communication with Business Groups (i.e., excellent verbal, written, and interpersonal communication skills)
• Willingness to work outside of normal hours as and when needed.

Posting End Date:

14 Mar 2024

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

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Salary