Systems Engineer - IT Operations
Location
Chennai | India
Job description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
The ideal candidate for this position must be able to go into the Chennai office to assist walk-up employees to help troubleshoot technical issues they may be experiencing.
Responsibilities:
- Manage and deploy corporate PCs/Laptop (new hardware configuration, image maintenance, Backup, diagnosis, and repair, coordinate warranty repairs)
- General IT-related tasks, including onboarding of new hires, diagnosing and repairing end-user IT devices, and general IT ticket management
- Anals, logs, tracks, and resolves complex software/hardware matters of significance about networking connectivity issues, printers, servers, and applications to meet business needs.
- Coordinates and monitors system and network operations, detects and troubleshoots problems, and maintains system event documentation to ensure continuous functionality. Recommends and implements approved solutions.
- Oversees the installation of client department-specific applications and systems.
- Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.)
- Shipping, recycling, and disposal of computers, peripherals
- Ensures installations follow appropriate operating procedures; determines revisions or updates to installation as needed.
- Ensuring that AV hardware and software is prepared to meet the organization's needs.
- Coordinates testing, upgrades, and configuration of system files and services.
- Ensures changes follow appropriate operating procedures; recommends revisions or changes based on results. Prepares for and prescribes approaches to possible downstream implications.
- Utilizes standard corporate tools to record change and problem activities for tracking purposes.
Qualifications
- Minimum 2+ years in an IT desktop, support, administrator, or similar role
- Four-year degree in Computer Science/Information Technology or a related discipline
- Deep experience with MS Windows and Mac OS
- Experienced with Rukcus/ Palo AltoNetwork Topology
- Experience with Slack, GSuite, Office365, AD, Jamf, Intune, and Zoom
- PC/Mac hardware repair, troubleshooting
- Ability to install, upgrade, troubleshoot, and maintain all types of software
- Excellent verbal and interpersonal skills
- Extreme customer focus
- Highly motivated individual with experience getting things done in a fast-paced environment.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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