Customer Service Technician
Location
Pimpri | India
Job description
Designation
Service Engineer Education Diploma / Post Graduation Diploma in Plastic / Tooling Experience 4 to 5 Years with Injection Moulding Process & Mold Tryouts with troubleshooting. Job Location: Delhi Must Have Two Wheeler & Driving License Job Description - Perform service activities like rework, modifications, repairs and installation of hot runner systems, and test them to ensure they are working correctly.
- Provide technical support and training at customer site on how to use and maintain the system.
- Perform maintenance and provide customer support.
- Diagnose problems and come up with solutions to repair them.
- Fill out detailed reports and keep records on services that have been performed.
- Explain issues with HRS systems and repairs to customers
- Establish and develop a strong working relationship with customer. You will represent our company in the field.
- Comply with all safety procedures and policies established.
- Actively interface with customers at all levels. Ensure customer satisfaction through verbal and written communication.
- Project a positive and confident attitude focused on meeting and exceeding customer expectations
- Able to conduct formal meetings with customer management personal
We value - Knowledge of various types of polymers, eg. PP, PC, PMMA, PBT, PA, POM, ABS, PC-ABS, PET.
- Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve
- Be able to work effectively both indicidually and with a group without need of direct supervision
- Provide occasional vacation coverage and 7 X 24 emergency support to customer and other technicians
- Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined space.
- Be able to relocate within India if required.
Personal Profile - Good communication skills both written and verbal.
- Strong problem-solving skills.
- Availability to travel as needed.
- Customer-oriented mindset.
- Ability to work effectively in a team environment.
About Us Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.
We at Oerlikon embrace diversity. This is reflected in more than 11,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.
Regards,
Shrutkirti Nikam HR & Admin Executive
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