Senior Manager - Card Operations
Mashreq Corporate & Investment Banking Group
Location
Bangalore | India
Job description
Senior Manager - Card Operations Apply Now
Jobnumber
MGS01898
Closing date
21-May-2024
Job Purpose - Possess an understanding of payment processing, regulations and processes and uses his/her knowledge in relevance to merchant onboarding and configuration
- Complete understanding of policy and procedures related to onboarding of POS/ECom merchants and ensure adherence to policy
- Understanding pre-screening of Merchant Agreements, KYC documents, Trade license, MOA, performing of system related checks etc. and raise exceptions if any
- Ensure completeness and accuracy of documents and policy adherence before onboarding of merchants. Provide guidance in developing and maintaining procedures for product/process implementation, merchant onboarding and maintenance, compliance/data integrity programs of associations, monitor and control financial processes and merchant settlements.
- Responsible for the development, implementation and monitoring of card financial processes and methods, which achieve business objectives and enhance/optimize profitability of the merchant business.
- Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted.
- Merchant communication and issue resolution are done on time and timely follow up and closure is done to issues.
Key Result Areas - Complete awareness of policies and procedures for onboarding of new merchants /additional locations for existing merchants for both POS and E-commerce businesses.
- Ensure the documents are completed in all respects and rightly verified by the unit.
- Ensure system related and negative checks are correctly performed the unit.
- Monitor rejected applications and pro-actively work with business for rectification and resubmission.
- Track document deferral and ensure regularization within agreed timelines. Ensure holding/release of funds to merchants on regularization of documents
- Continuous training to front end on correct document submissions to reduce rejects and referrals.
- Monitor daily MIS, Business MI & productivity sheets on a daily basis.
Key Result Areas (Continued)- Ensure that unit's standard operating procedures are regularly reviewed and updated, change procedure documents are maintained and updated regularly
- Monitor daily/weekly/monthly settlements of merchants, balancing, reconciliation and proofing
- Regular review of payables/receivable, tracking of receivables, follow up with business/merchants/vendors for timely receipt of payments and closely working with business and FRMU for release of payments which are hold for various reasons
- Handling of Change Request, BRD, SRS for any new changes, business initiatives, Product launches with further UAT execution support and sign off. Adherence to Change management guidelines
- Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk.
- Monitor daily rejects and processing within settlement time frame to ensure no financial loss
- Provide coaching and feedback to the team which can customize to fit multi-disciplinary perspective.
- Emerge as the product expert for all relevant areas reporting to this position.
- Ensure that Bank's Compliance and Regulatory procedures are followed. Ensure adequate training to staff such that all functions are performed with zero errors and within expected TATs
- Ensure maintenance of MI for staff productivity and constantly strive to increase the level of individual as well as unit's overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth.
- Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.
- Ensure unit attains satisfactory internal and external audit rating.
- Ensure that unit's standard operating procedures are reviewed, change documents are maintained and updated regularly
- Ensure the transactions are processed as per the unit's SLA and the operational errors/losses are very minimum. Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines
- Constantly work towards generation of new ideas/innovations and ensure year on year digitization/productivity/process automation targets are achieved.
Knowledge, Skills and Experience - Depth Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.
- Sound knowledge of general banking with good experience on merchant acquiring operations. Hands on experience in working in Prime Platform/Flexcube system.
- Sound knowledge on POS/ECOM Acquiring products, payment gateways, aggregator models etc
- 10-12 years of cards domain/multi-discipline banking experience.
- Good communication skills (both written & verbal), Good analytical thinking/interpersonal skills
- Strong knowledge on MS Office tools, presentation skills, MIS reporting and analysis
- Hands on experience in any card management system
- Excellent time management skills and ability to work under a deadline.
- Client communication and management, People Management skills
- Strong knowledge on MS Office tools, MIS reporting and analysis
- Ability to meet stringent client deliverables, effective presentation skills
- Effective decision making power & conflict handling.
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