Associate Customer Experience

Location

Gurgaon | India

Job description

Virtual-Interview drive on 8th March 2024

Role: Associate Customer Experience

Job ID: 0023

Company:  India's Leading Food Delivery Company

Location: Gurgaon, Haryana

Salary: 3.8 - 5 LPA (tentative; actual salary will be decided in the interview)

What You Need to Bring to the Table:

Responsibilities:

• Resolving problems/concerns raised by customers on our App via chat/phone/email.
• Establishing a relationship of trust with the customer by ensuring qualitative service (empathy and efficiency, excellent communication).
• Learning the products and services offered thoroughly to provide timely and efficient resolutions to issues raised.
• Troubleshooting problems and seeing them through to resolution.
• Escalating unresolved issues to the appropriate internal teams.

Characteristics:

• People-first mindset (patient, empathetic, warm, respectful).
• Problem-solving mindset.
• Flexibility.
• Detail-oriented (active listener).

Eligibility:

Education:  Bachelor's Degree (Graduation from a regular course).

Experience:

Minimum Years of Experience Required: 0 (Freshers can apply).

Maximum Years of Experience Required: 3 Years.

(No gaps are allowed unless the candidate has a genuine reason for it).

Communication:

• Proficient in English & Hindi.
• Good typing skills of a minimum of 60 words per minute with 95% accuracy.
• Personality: (Evident in spoken & written interaction).

Spoken:  Pleasant demeanor (warm, respectful tone, modulated speed, easy to understand).

Written:  Uses polite words, is not overtly casual, and gives relevant responses.

Work Schedule:

Day shifts but should be comfortable with rotational shifts too!

In night shifts, a cab is provided one-way from 8 pm to 8 am.

Work Mode:  Work From Office

Notice Period: Immediate or maximum 07 Days.

Mode of Interview:  Virtual Interview Drive on 08-03-2024

Job tags

Salary

Rs 3.5 - 5.5 lakhs p.a.