Malabar Group
Location
Vapi | India
Job description
Job Summary
. Responsible to achieve the individual sales target and execute the company's strategies to enhance the store's profit.
. Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
. Direct customers by escorting them to counters, introducing various products, and influencing customers' buying decisions.
. Drive sales through the engagement of customers through suggestive selling by building their confidence.
. Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach.
. Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
. Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.
. Understand & handle queries and complaints of the customer and address them with the right solution.
. Provide excellent customer service, educate customers on benefits - Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
. Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.
. Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.
. Gather feedback from customers or prospects and share it with the Manager for business improvement.
. Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
. Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.
Schemes
. Inform the customers on special offers and take steps to enroll maximum customers in various schemes.
. Support customers in the scheme opening process and help with customer purchase against scheme balance
. Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.
Customer Order Management
. Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time delivery.
Job tags
Salary