JLL
Location
Gurgaon | India
Job description
Work Dynamics
What this job involves: Redefining user support 'Our customer—our priority' will be your tagline. Leading the helpdesk operations team, you will lend your expertise in analysing data, crafting infographic reports that present trends, and identifying areas for improvement. You'll also keep an eye out for fresh, innovative ideas, enhance connection with client associates, and extend insights to the FM Operations team. That said, you'll come up with new ways to work with technology upgrades in the applications, and share these with the tech team for implementation. Being a core part of operations Innovation is one of the secrets to your success as a helpdesk Lead. In this role, you'll support our account directors through your vast knowledge of data trends and critical information. Likewise, you'll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team. On top of these, you'll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders in AMEA. You'll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR. Sound like you To apply you need to be: Well-versed in the field Are you a graduate of any specialisation with eight years' experience—or more—in customer services or data management How about a solid background in continuous improvement initiatives, client engagement and report preparation If yes, we'd love to chat with you! A relationship builder Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills To couple these with, you should also be a great example of being a leader who can drive and follow through with improvement initiatives, and a team asset who can work effectively as part of a team. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!Job tags
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