Customer Success Associate

Location

Pune | India

Job description

Position: Customer Success Associate

Location: Pune

Company Overview:

PadCare is a leading fem-tech platform where we help our clients to achieve sustainable

development goals while ensuring the wellness of female employees. With our patented menstrual hygiene services we are recycling 1 million sanitary napkins and saving 150 MT GHG emissions.

PadCare is serving more than 850+ organizations across India with notable clientele likeÂ

Meta, P&G, Mahindra Group, JSW, Paypal, Piramal, Taj, and ICICI Lombard.

With 65 change-makers, PadCare is revolutionizing the hygiene industry. PadCare is backed by the Government of India and globally recognized by Forbes, Better India, Royal Academy of Engineering, and American Society of Mechanical Engineers (ASME) for its technology.

Position Overview:

We are seeking a creative and results-driven Marketing Executive to join our dynamic team and drive the marketing efforts. In this role, you will be responsible for developing and implementing strategic marketing campaigns, generating leads, and promoting awareness of our products to target audiences.

Key Responsibilities:

• Customer Relationship Management:

• Serve as the primary point of contact for assigned customers, building strong relationships and understanding their unique business needs and goals.
• Conduct regular check-ins and proactive outreach to ensure customer satisfaction and identify opportunities for upselling or cross-selling additional products and services.

• Customer Engagement and Advocacy:

• Foster a culture of customer advocacy and loyalty by delivering exceptional service and support at every touchpoint.
• Collaborate with the Marketing team and develop new initiatives for customer engagement
• Solicit feedback from customers, gather testimonials, and identify opportunities for case studies and success stories to showcase the value of our solution.

• Issue Resolution and Escalation:

• Act as a liaison between customers and internal teams, including product development, sales, and technical support, to address customer issues and resolve any challenges in a timely manner.
• Escalate complex issues or technical problems to the appropriate teams and follow up to ensure prompt resolution.

• Retention and Renewal:

• Monitor customer health and engagement metrics, identify at-risk customers, and develop strategies to mitigate churn and increase retention rates.
• Work closely with the sales team to renew contracts and drive upsell opportunities with existing customers.

Benefits:

• Opportunities for professional development and growth within a dynamic and innovative organization.
• A collaborative and supportive work environment with a focus on creativity and innovation.

Job tags

Salary