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Location

Mumbai | India

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Job description

Help Customers with all Tech challenges faced while using the Product.

Responsible to get the issues raised addressed to the core and
Customers can be sent out Campaigns successfully, Access Report without any
challenges.

Educating Customers to ensure comfort in the usage of Product/Utility
Duties and responsibilities.

Providing Support to Customers on their Queries

Responsible for successful solving of Customer tickets and handling
Chats or calls.

Educating Customers to ensure comfort in usage of Product/Utilities.

Understanding & responding to primary level customer queries / issues
over Chat, phone or email / ticketing system

Provide product trainings / demos to the customers

Resolve customer issues and strive towards positive customer f/b

Setup necessary configurations for our clients so that they use our
product.

Analyze and identify process changes or product enhancements required
& suggest if any.

Monitor internal alerts and raise alarm for critical issues.

Be available at flexible shift timings for best customer experience

What we look for

Education Graduation from a recognized university in IT/ Engineering
stream.

Specialized Knowledge of Linux and troubleshooting.

Good knowledge about DNS, HTML, CSS.

Linux Trouble Shooting skills.

Knowledge of JIRA, Rest API, Zendesk, Freshdesk.

Be available at flexible shift timings for best customer experience.

* Microsoft Excel/ Openoffice Calc, Powerpoint knowledge to draft
and share reports.
* An experience of min 1-2 years in customer support is preferred
* Fresher with quick learning skills and excellent communication skills
can be considered.
* Candidate should have excellent spoken and written communication
skills along with listening skills.

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Job tags

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Salary