Location
Gurgaon | India
Job description
The Business Development Manager will be primarily focused on driving the new business development process for the Healthcare business. The expectation is that the Business Development Manager will spend their time on new business acquisitions and working with existing key accounts to keep track of evolving market trends and customer requirements.
RESPONSIBILITIES:
New Business & Key Account Management:
- Creation and implementation of new business development plans for the healthcare sector.
- Continuously focus on sales growth execution and sales target achievement through new account research and acquisition planning, leveraging sector expertise and market intelligence.
- Take the lead initiative in developing a first class rapport with identified key customers/customer group.
- Through regular key customer contact, evaluate the current and emerging customer needs and assess the effectiveness of the current healthcare business to develop and meet AOP targets.
- Support key marketing and new product programmes (NPU s) and gain business at targeted new accounts with pricing margin guidelines.
- Gain business at targeted new accounts within pricing/margin guidelines.
- Continually evaluate key competitor activities, analyse effectiveness and prepare defensive strategic ploys.
- Develop business relationship with key decision makers to further our business interests.
- Assist in the creation and management of tender presentations and documentation, involving key stakeholders as required.
- Implement with the team customer training & education training programs
Sales Reporting:
- Plan daily, weekly and annual objectives and activities to maximise customer contact and effectiveness.
- Continuously update all sales activities (e.g. funnel) using Salesforce or other CRM systems.
- Provide a monthly update to direct manager on the following:
- Tracking against KPI s
- Plans for coming month/quarter
- Performance against previous plans
Internal Stakeholder Management:
- Manage effective internal stakeholder relationships and ability to deliver the Healthcare strategy through matrix reporting structure.
- Work closely with Marketing and Application Specialists to identify and develop relevant value propositions for customers.
Other and/or Site:
- Ensure compliance to company policy including business ethics policy, Employee Health and Safety policy and guidelines, car policy, travel and expense policy, mobile phone policy etc.
KNOWLEDGE/EXPERIENCE/PERSON PROFILE
- Demonstrated Healthcare Account & Sales Management experience.
- Demonstrated proven ability to build and nurture customer relationships
- Hygiene/sanitation experience.
- Ability to interpret financial data and budgets
- Computer literacy in Word, PowerPoint, Excel etc.
- Experience using CRM systems, such as Salesforce
- Able to demonstrate high level of decision making skills
- Able to demonstrate self-management skills
- Excellent time management skills
- Have high level of strategic level planning and analytical skills
- High level of communication and presentation skills
- Organised and systemic thinking skills
- Comfortable working in a large organization with a matrix organizational structure
COMPETENCIES
Account Penetration and Customer Base Expansion
Continuously networks throughout an existing customer s organization to identify opportunities for expanding product usage, regularly audits customer requirements to uncover opportunities to expand the business. Expands relationship across different levels within customer s organization, including users of the products, influencers and key decision makers.
Provides service by empathizing with customer concerns
Demonstrate a sincere desire to provide high quality service and to meet commitments made. Seek service solutions to resolve customer problems with ease and minimal disruption to their business. Maintains a positive mental attitude and uses enthusiasm and builds long term relationships which foster repeat business.
Competitiveness
Has the ability to successfully channel a competitive spirit into winning business tactics, thrives when challenged to succeed, and avoids backing away in the face of obstacles and customer objections.
Practical Intelligence
Absorbs new information quickly, is keen to learn more about the products and applications, understands the customer s organizational dynamics and business situation and adapts approach accordingly.
Operational skills
Can work and train hands on with customer s personnel on Disinfection, moblisations, floor care maintenance, and floor care machines and general cleaning
Flexible working hours
Due to the nature of our customers, occasional work after hours (night, weekend or Public holidays); might be required. This can be mobilization, training or site surveys.
Negotiation and Persuasion
Can negotiate with customers and with internal contacts to solve issues and implement business plans. Understands customers business, challenges and opportunities and is able to match what the company has to offer in an effective manner. Presents company products and credentials with confidence and credibility.
EDUCATION/TRAINING
Job tags
Salary
