Customer Operations Coordinator
Location
Bangalore | India
Job description
JOB TITLE: CUSTOMER OPERATIONS ASSOCIATE
LOCATION: BANGALORE Who We Are ESKO is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to deliver right-first-time packaging and marketing content
Within Your Role You Will - The Customer Operations Associate is responsible for the generation and distribution of software license keys for Esko customers, according to the processes and delivery requirements for this initiative and the company's business practices and licensing policies, including information about Vendors, Contracts, Licenses, License Keys, License Servers, License Agreements, etc.
- Enfocus Order Processing – processing the incoming sales orders within the stipulated time.
- Requests will be processed using the JIRA tool in the correct order, based on delivery due dates, order criticality, and region; Ensure licenses are delivered on time.
- Keep customer information database updated, and ensure customers receive appropriate license keys based on their entitlement.
- Responsible for the creation of Esko IDs, approvals, and modifications.
- Participate in daily and weekly meetings to discuss the previous day's team performance
- Participate in the design and development of process and training documentation for license generation activities.
We Are Looking For a Professional Who Is - Motivated and Driven – to focus and direct their energy and efforts towards achieving success
- Disruptive Thinker – tackle problems and approach work with innovation at the forefront of their mind.
- Team Player – relationship savvy people who intentionally make connections with both internal partners and external contacts.
- Customer-Oriented Achiever - build dedication and trust through strong work ethics and customer-focused attitude
- Flexible working in the shifts
- Flexible working in Hybrid mode, willing to work from office on any other days in case of Trainings, Meetings, Team events etc ..
Your EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE - Education – Any Graduate
- Work Experience – 1-2 years
- Must have good interpersonal skills (verbal and written)
- Ability to work independently to achieve targets
- Knowledge of Licensing, networking concept is added advantage
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
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