The Maersk Group
Location
Mumbai | India
Job description
Responsible for handling cargo claims.
Responsible for the management and administration of all VP claims filed Globally.
Responsible for the coordination with local Front desk and guiding them with regards to claim handling and follow up on third party recoveries.
Provide proactive, efficient, and fair assessment of claims and obtain best possible claims and recovery settlement for the Group.
Provide technical expertise and advice related to incidents, claims matter and loss prevention initiatives.
Able to attend and resolve queries of various stakeholders independently.
Roles & Responsibilities:
* Handling cargo Claims as per the set guidelines.
* Having a customer centric approach at the same time keeping in mind the legal requirement and closing claim within legal ambit.
* Establish appropriate claims handling relationship in respective management area; Assess and document factual background of claims matters; establish and update claims file.
* Safeguard rights of recovery and drive recovery actions.
* Liaise with internal and external stakeholders, such as claimants (customer, recovery agents, Lawyer, Under writer) third party claims administrators etc.
* Coordinate with P&I Club / correspondents as needed to secure our interest.
* Ensure all document related to claims are stored electronically and enter / update data in the claims data base (case management) according to process guidelines.
* Manage and settle claims matters in accordance with process guideline.
* Keeping data quality at top level.
* Identify gaps and formulate, drive and/or support corrective / loss prevention initiatives.
* Continually monitor procedures and business practice and take measures to correct instances where Maersk is exposed to risk or financial loss.
Looking for:
*Minimum of 2 years of working experience within Shipping, Logistics, Marine surveyor, or insurance Industry.
* Exposure to shipping operations preferable.
* Experience in core claims handling (E2E) (which includes Pre-claims handling and independent quantified claim handling) will be an added advantage.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .
Job tags
Salary
