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Location

Chennai | India

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Job description

Job Title:

Customer Support Executive Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, resolving inquiries and issues in a timely and professional manner. The Customer Support Executive will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and chat. Handle and resolve customer complaints in a courteous and professional manner. Provide product information, pricing, and availability to customers. Assist customers with order placement, tracking, and delivery status. Collaborate with other departments to address customer concerns and escalate complex issues as needed. Maintain accurate records of customer interactions and transactions. Follow up with customers to ensure their inquiries are resolved to their satisfaction. Identify and recommend process improvements to enhance the customer experience. Stay up-to-date on product features and industry trends to better assist customers. Adhere to company policies and procedures regarding customer interactions and data privacy. Qualifications: High school diploma or equivalent; Bachelor’s degree preferred. Proven customer support experience or relevant work experience. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite and customer service software. Ability to remain calm and professional under pressure. Flexibility to work evenings, weekends, and holidays as needed. Experience in a similar role in the [industry name] industry is a plus. Fluency in [additional languages] is advantageous.

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Job tags

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Salary