Provides an efficient and effective process to quickly handle customer inquiries within predefined parameters.
budget through the use of sales tools and techniques, maximizing accounts production and up-selling following the revenue directions.
The Sales Executive informs the Management of markets behaviors', image of hotel in the market, potential obstacles or competition threats.
Ability to close a deal.
Maintains constant communication with other team members in the department and throughout the hotel as necessary.
Demonstrates self-confidence, energy, and enthusiasm.
Has effective public speaking and presentation skills; presents ideas, expectations, and information in a concise, well-organized manner.
Uses effective listening skills.
Uses problem solving methodology for decision making / follow-up.
Has personal integrity, manages time well and is highly visible in areas of responsibility.
Serves as point of contact for customers, hotel and sales organization. Ensures pricing/selling strategies are followed.
Is able to discuss, plan, finalize, and communicate food and beverage options with customer.
Suggests positive alternatives and ensures that business booked is within Resort parameters.
Works closely with Assistant Director of Sales, Sales Executive/Sales Manager (Proactive Sales), and Director of Revenue to facilitate customer bookings.
Understands and achieves service, catering, and hotel goals.
Implements turnover meetings with Banquet Team; explain and implement Turnover Checklist.
Develops and maintains all lead, tentative booking files.
Ensures that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
Produces proposal, contracts and other related booking tools.
Prepares all sales documentation accurately.
Maintains effective filing and trace system.
Enters and manages tentative events and group room blocks into Opera.
Ensures that all proposals are sent to the customer within working day.
Has strong overall sales skills.
Has effective telephone communication skills
Understands Group and Catering positions of the hotel.
Has good knowledge of Opera Catering
Has a broad understanding of functions and group room space management
Maximizes revenue by up-selling packages and creative food & beverage
Understands and achieves team and individual goals
Has an understanding of need time strategy as developed by revenue management?
Is familiar and knowledgeable of all departments within the hotel.
Achieves sales objectives and goals as set by the management.
Is able to maximize revenue by up-selling.
Assists other Department Managers/Supervisors as needed.
Completes special projects and/or the other activities as assigned by Director of Sales/ Assistant Director of Sales.
Maintains high confidentiality in regards to guest privacy.
Reports any suspicious behaviour of guests and staff to the General Manager and Security.
Notifies housekeeper regarding lost and found objects.
Ensures that all potential and real hazards are reported appropriately immediately.
Fully understands the hotel’s fire, emergency, and bomb procedures.
Follows emergency procedures to provide for the security and safety of guests and employees.
Works in a safe manner that does not harm or injure self or others.
Anticipates possible and probable hazards and conditions and notifies the Manager.
Qualifications
Bachelor’s degree in Hotel Management
Minimum 1-2 years' experience in hotel industry
Strong organizational and time management abilities.
Customer-centric mindset with a focus on delivering exceptional service.
Ability to work effectively both independently and as part of a team.
