Location
Bangalore | India
Job description
As a Support Engineer, you will be responsible for setting up, enhancing, and resolving software as well as hardware incidents. The candidate should be able to deliver precise technical instructions and have a problem-solving mindset. Must be able to work in and adapt to a fluid, fast-paced environment. Must have strong communication, collaboration and technical skills.
Responsibilities :
- Handle daily technical support activities on desktops & laptops, and server alert monitoring.
- Guide users with simple, step-by-step instruction
- User password reset,profile and access management
- Good knowledge in MS office 2019, office 365
- Good knowledge on Windows 10 Client, Windows/Linux Servers
- Basic networking concept in DNS, DHCP, TCP/IP, and troubleshooting skills
- Basic understanding of Linux, Virtual Machines, and Server components
- Monitor alerts & performing related SOP based troubleshooting tasks
- Managing and configuring network printers and network devices.
- Good understanding and familiarity with ITIL framework
- Ensure internal knowledge reference pages are updated.
- Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
EXPERIENCE REQUIRED: 2 to 5 Years of experience in L1/L2 Remote support
Required
- Experience in Active directory user management, Password reset, user logon issues.
- Hands-on experience with Windows/Linux OS environments, software applications.
- Good Troubleshooting skills in OS, driver,firmware/updates.
- Mapping Network drives, delaing with access issues
- Experience in remote support to end users and guiding them over Phone/email or system control.
- Experience in Microsoft 365 which includes email,outlook , Teams, MS Office Software suite, SharePoint, enterprise anti-virus, and patch management.
- Wellworsed with Outlook Client, PST, rules
- Logon to remote server using terminal server (RDP / telnet / putty), for parameter / health checks.
- Experience with Linux commands , users, services & file management
- Must have Incident management experience and aware about OLA/SLA.(Ticketing tool)
- Good Knowledge on Service-Now ticket handling.
Certifications:
- ITIL Certified (Non Mandatory)
Education required:
- Bachelors degree or comparable education
What Makes You Qualified
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- A drive to dig into the details of a system or process to solve customer problems.
- Zeal to learn and constantly upgrade skills in a fast changing work environment.
- Ability to think on your feet and remain calm under pressure.
- Self-motivated, takes initiative, assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
Work Timings
- Europe working hours (12:00PM -9:00PM IST)
- Support Engineers will be required to be on-call on a regular basis throughout the year 24/7 rotational.( if required)
Job tags
Salary
