Order Fulfillment Specialist

Location

Bangalore | India

Job description

The Order Fulfillment Specialist is responsible for the very first customer contact on all new opportunities below an established dollar threshold processed by the sales team. In addition to introducing the customer to their next steps the fulfillment specialist will manage any opportunities that do not include professional services. The fulfillment specialist will be the point of contact for all customer engagements below an established dollar threshold until such time that a Project Manager is assigned or in absence of professional service hours until all customer deliverables have been met . This role has significant impact on the customer experience with Poppulo and can affect customer re ten tion . The Order fulfillment Specialist will report to Professional Services Manager.

Key Responsibilities

• Oversee delivery of all Order Fulfilment activities, which include (but not limited to) installation record review and set up, obtaining and deliveringall accounts and credentials ( e.g. c ommunity login, d atabase credentials etc.) creation and delivery of license keys, resolution of customer issues and monito ring the n ew installations queue.
• Ensure hig h levels of customer service through prompt and courteous communication
• Act as an escalation point for customers and resolve escalated order processing issues in a timely manner
• Manage the accounting team during the onboarding process to ensure prompt and timely delivery of all accounts, invoices and license keys by way of email.
• Order new or replacement hardware for non-professional service engagements below an established dollar threshold.
• Possess complete understanding of the Poppulo product portfolio, departments, and policies
• Assist with account record clean up and certification as required .
• Other duties as assigned

Required Skills / Competencies

• Minimum 2+ years work experience in Order Processing, Project Management, Customer service, or related field
• Bachelors degree in any discipline
• Knowledge of Order Fulfilment processes, transactions, and documentation
• Strong customer communication skills with a customer focus
• Demonstrated ability to communicate effectively using both oral and written skills to collaborate cross-functionally and with customers
• Ability to meet deadlines and KPI s with multiple tasks and projects in a fast paced, changing environment
• Well organized with a strong attention to detail and accuracy
• Ability to work autonomously and in a team environment. Strongly motivated with sense of urgency
• Prove analytical skills to recognize process improvement areas or trending patterns
• Ability to comprehend Poppulo products and offerings
• Salesforce experience a plus

Job tags

Salary