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Location

Chennai | India

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Job description

Hi All

Greetings from PrimeSource

Hope you are doing well!

This Narmatha. We are looking for a QA Manual Tester with our client.

Please find the Job description for your reference

Job Title: Female Customer Relationship Executive 1.Nos
Job Location: [Chennai]
Experience Level: Mid-Level
Language : English, Tamil, ( Any South Indian Language/Hindi preferable)

Job Description:
As a Female Customer Relationship Executive, you will play a pivotal role in ensuring excellent customer satisfaction and fostering strong relationships with our clients. You will be responsible for understanding customer needs, addressing inquiries, resolving issues, and maintaining a positive and professional image of our company.

Responsibilities:
Manage and maintain positive relationships with existing clients through regular communication.
Understand customer requirements and provide accurate product/service information.
Handle customer inquiries, complaints, and feedback promptly and professionally.
Collaborate with the sales team to identify upselling and cross-selling opportunities.
Ensure timely and accurate resolution of customer issues to enhance customer loyalty.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Provide product/service demonstrations and explanations to potential customers.
Monitor customer satisfaction levels and implement strategies for improvement.
Collaborate with other departments to improve overall customer experience.
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience as a Customer Relationship Executive or similar customer-facing role.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and the capacity to handle challenging situations with diplomacy.
Ability to work well under pressure and handle multiple tasks simultaneously.
Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
Positive attitude, patience, and empathy when dealing with customers.
Proactive approach to identifying customer needs and providing suitable solutions.
Ability to work effectively both independently and as part of a team.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive healthcare and wellness benefits.
Opportunities for professional development and career advancement.
Supportive and collaborative work environment.
Employee recognition programs and rewards.

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Salary